Refund policy

Online Purchase 換貨及退貨政策 (網店購買 airyhk.com)

  1. General policy: No refunds are provided for any transactions. Item may be exchanged within 7 days of delivery in its original condition with tags and packaging intact. Shoes must be in brand new, unworn condition with no signs of wear, stains, or use on sole or upper. We reserve the right to refuse exchanges if these conditions are not met.

    一般情況：所有交易恕不設退款服務。顧客須於快遞簽收日起7日內辦理換貨手續，貨品需保持全新狀態，所有吊牌及原包裝完整無缺。鞋履必須為全新未穿著狀態，鞋底及鞋面不得有任何磨損、污漬或使用痕跡。如不符合上述條件，本店有權拒絕換貨申請。

  2. Shoes must be in brand new, unworn condition with original packaging; we reserve the right to refuse exchanges if conditions are not met.

    鞋履須保持全新未穿著狀態，包裝完整無缺。如不符條件，本店有權拒絕換貨。

  3. Each pair can be exchanged once for a different size (same style and colour only).

    每雙鞋僅能換一次尺碼，款式及顏色須相同。

  4. Exchange value

    Exchange value must be the same as or higher than the original receipt amount. Any unused exchange credit will be forfeited and will not be refunded in cash or any other form.

    換貨金額須等同或高於原交易金額，如有差額需由顧客補回。任何未使用之金額餘額將被視為放棄，不會退回現金或以任何形式發還。

  5. Non-exchangeable items

    Final sale / discounted items are not eligible for exchange. Personal hygiene items (e.g. socks, shoes accessories and shoes care products), and clearly marked defective or display items are non-exchangeable.

    特賣／折扣貨品恕不接受換貨。個人衛生用品（例如襪類、鞋子配件及保養產品）及已清楚標示為瑕疵品或陳列品之貨品，一律不設退換。

  6. If you need to exchange an online order, please contact our customer service first to confirm the size and stock availability. After confirmation, customer service will provide the shipping details for return or arrange an in-store exchange for size only (same style and colour), subject to stock availability. Please note: Customers are responsible for shipping costs when returning products for exchange. Shipping costs for sending out the new item will be covered by us.

    網店訂單如需換貨，請先通知客服，確認換貨的尺碼和貨存。確認後，客服會提供寄貨換貨的所需資料或安排到門市換尺碼（同款式及同顏色），但受庫存限制。請注意：寄貨換貨運費需由顧客支付。寄出新貨的運費由本店支付。

  7. Quality issue exception: If manufacturing or quality defects are found (e.g. non-human-caused sole separation, breakage, serious stitching or material issues), please return to the store within 30 days from the purchase date with the product and original receipt for inspection. Refund, exchange, or repair will be arranged based on our assessment of the condition.

    品質問題例外：如發現鞋履存在製造或品質問題（例如非人為引起的脫膠、斷裂、嚴重開線或物料瑕疵等），請於購買日起計30日內，攜同商品及正本收據回店，由本店檢查後按實際情況安排退款、換貨或維修。

    Please note that normal wear and tear, damage caused by improper use, or issues arising from personal wearing habits are not considered manufacturing defects.

    請注意：一般正常損耗、不當使用所造成之損壞，或因個人穿著習慣引致之問題，均不屬於產品製造缺陷範圍。

    For quality-related enquiries, please contact our customer service team or visit our store with the product and receipt.

    如對品質問題有任何查詢，歡迎聯絡本店客戶服務團隊，或攜同貨品及收據親臨門市查詢。

  8. Refunds for confirmed quality issues will be processed online only, via the original payment method. Online purchases cannot be refunded or returned in-store. If quality issues are found, please contact customer service first with your order details and photos. After confirmation that the product requires inspection, you may return the item for examination. Upon confirmation of quality issues, returns can be arranged either in-store or via shipping exchange. Return shipping costs for quality issues will be covered by us.

    品質問題退款僅在線上處理，退款將退回原支付方式。網店商品不可於門市直接辦理退換。如發現貨品有品質問題，請先聯絡客服並提供訂單及照片，經確認需要退回商品進行檢測後再寄回。品質問題經確認後，退貨可安排於在門市進行或寄回換貨，品質問題換貨運費將由本店支付。

  9. This policy applies only to purchases made on airyhk.com (official online store).

    本政策僅適用於 airyhk.com 官方網店購買商品。

  10. We reserve the right of final interpretation and decision on all matters regarding exchanges and returns. Terms are subject to change without prior notice.

    本店保留所有換貨及退貨事宜最終解釋與決定權，條款如有更改，恕不另行通知。

In-store Purchase 換貨及退貨政策 (門市購買)

  1. Exchange within 7 days

    General policy: No refunds are provided for any transactions.

    Item may be exchanged within 7 days of purchase in its original condition with tags and packaging intact. Shoes must be in brand new, unworn condition with no signs of wear, stains, or use on sole or upper. We reserve the right to refuse exchanges if these conditions are not met.

    一般情況：所有交易恕不設退款服務。貨品可於購買日起 7 日內申請換貨，並必須保持全新狀態，所有吊牌及原包裝完整無缺。鞋履必須為全新未穿著狀態，鞋底及鞋面不得有任何磨損、污漬或使用痕跡。如不符合上述條件，本店有權拒絕換貨申請。

  2. Official receipt required

    Item can be exchanged once only with the official receipt presented.

    每張收據的貨品只可辦理一次換貨手續，並必須出示正本收據。

  3. Size exchange only

    Each pair may be exchanged for a different size once (same style and color only). Style or color changes are not accepted.

    每對鞋履只可更換尺碼一次（同一款式及同一顏色），恕不接受更換款式或顏色。

  4. Exchange value

    Exchange value must be the same as or higher than the original receipt amount. Any unused exchange credit will be forfeited and will not be refunded in cash or any other form.

    換貨金額須等同或高於原交易金額，如有差額需由顧客補回。任何未使用之金額餘額將被視為放棄，不會退回現金或以任何形式發還。

  5. Non-exchangeable items

    Final sale / discounted items are not eligible for exchange. Personal hygiene items (e.g. socks, foot care products), and clearly marked defective or display items are non-exchangeable.

    特賣／折扣貨品恕不接受換貨。個人衛生用品（例如襪類、部護理產品）及已清楚標示為瑕疵品或陳列品之貨品，一律不設退換。

  6. Quality issues – inspection and handling

    Quality issue exception: If manufacturing or quality defects are found (e.g. non-human-caused sole separation, breakage, serious stitching or material issues), please return to the store within 30 days from the purchase date with the product and original receipt for inspection. Refund, exchange, or repair will be arranged based on our assessment of the condition.

    品質問題例外：如發現鞋履存在製造或品質問題（例如非人為引起的脫膠、斷裂、嚴重開線或物料瑕疵等），請於購買日起計 30 日內，攜同商品及正本收據回店，由本店檢查後按實際情況安排退款、換貨或維修。

    Please note that normal wear and tear, damage caused by improper use, or issues arising from personal wearing habits are not considered manufacturing defects.

    請注意：一般正常損耗、不當使用所造成之損壞，或因個人穿著習慣引致之問題，均不屬於產品製造缺陷範圍。

    For quality-related enquiries, please contact our customer service team or visit our store with the product and receipt.

    如對品質問題有任何查詢，歡迎聯絡本店客戶服務團隊，或攜同貨品及收據親臨門市查詢。

  7. Final decision and updates

    We reserve the right of final interpretation and decision on all exchange, return, and quality-related matters. Terms are subject to change without prior notice. The latest version will be posted on our official website.

    本店保留就所有換貨、退貨及品質相關事宜作出最終詮釋及決定之權利。本條款如有任何更改，恕不另行通知；最新版本將刊登於本店官方網站。